Information We Collect
We may collect account details, contact information, order details, payment status, device information, approximate or precise location if you allow it, and messages or form submissions you send to us.
How We Use Information
- To provide ordering, pickup, rewards, Coffee DNA matching, and cafe discovery features.
- To process payments, prevent fraud, and keep accounts secure.
- To send service updates, launch notices, support replies, and optional marketing messages.
- To improve Pickly, understand usage, troubleshoot issues, and develop new features.
Sharing
We share information with cafes to prepare and manage orders, with service providers that help us run Pickly, and where required to comply with law or protect our users, partners, and platform. We do not sell personal information.
Payments
Payments may be handled by third-party payment providers. Pickly does not store full card numbers on its landing page.
Your Choices
You can ask to access, correct, or delete your personal information, and you can opt out of non-essential marketing messages. Some information may need to be kept for security, legal, tax, or operational reasons.
Security
We use reasonable technical and organisational measures to protect information. No online service can guarantee absolute security, so please use strong passwords and keep account credentials private.
Contact
For privacy questions, contact us at privacy@pickly.ae. Pickly is based in Abu Dhabi, UAE.